Red Robin Gourmet Burgers and Brews

This was a terrible experience. In fact one of my worst in a long time. I wouldn't step foot into the Springfield location Red Robin next to Holyoke Mall if you paid me! My husband and I stopped for lunch after shopping, we must've stood in the waiting area for a good 15 minutes while not 3 but 4 employees looked directly at us and completely ignored us while having conversations amongst themselves. The restaurant was no where being full. After being seated we were excited to order a cocktail,…

First time here I had one of the best burgers I've ever had. Fast forward to the 2nd visit and I got an over easy egg on the burger and it was absolutely the best ever 😍

I ordered a gluten free bacon cheeseburger online to be picked up. When I arrived, my burger was completely plain, no bacon, no condiments, literally just plain burger and cheese. I brought it back to address the issue. 1) it took over 15 minutes just for a regular staff to ask me the issue was and 2) she gave a made up "excuse" as to why my bacon cheeseburger was plain. I explained, it wasn't my first time ordering "gluten free" burgers here or anywhere and the burger being "plain" has nothing…

I LOVED this place growing up, it was amazing, the food, staff, service, everything was so great. I just placed an order to go tonight after not eating there for a couple years, I had a 50 minute wait for my order and had quite honestly such a rude experience with the front employees. Not to mention, an entire french fry and a LONG piece of hair was hidden in the sauce of the mozzarella twists. The food is amazing, the place is clean, a couple of the staff need a customer service refresher,…

My family of 3 was seated and we waited 30 minutes before deciding to get up and leave. We were given no menus or anything, and watched multiple other families be seated and got their orders taken. The manager came by and we informed him and he told us they had to find someone to be assigned our table. Absolutely ridiculous and very unprofessional! Do better!!