Chipotle Mexican Grill

The worker who made our burritos was super friendly, but that's about it. We got there 9pm on a Saturday night. We ordered veggie burritos, but they were out of a lot of things we wanted, and she was up front about some of them. We wanted guac and pico, and they were out. The bown rice had some crunchy grains, and the fajita veggies looked as though they had been sitting and there were barely any. The manager at the register didn't speak to us other than to say the amount we owed. We had to ask…

I'm sorry I cannot give 5 stars. The dining area (Holyoke) is beyond dirty, it's filthy today. Trash cans are overflowing and the entrance area could use a sweep. Just one customers opinion. The food always tastes good but the portions are never consistent. The staff is usually friendly for the most part. I will continue to be a customer and hope the manager (who is a very nice guy) will step up and address the issue of cleanliness. Had to edit. I almost forgot to mention the two girls working…

The employees that work here are great, person taking my order and making our order where very friendly and did a good job. The food itself was really good and I was able to get a good meal. The store itself looked like someone had a food fight, the entire floor and all the tables were really dirty. Had to eat outside as nothing clean inside. they need to hire another person to take care of the store.

Absolutely filthy. Every table was very dirty. The bathroom was dirty and had no soap in the soap dispenser. It was the same the last time we were here, too. The chicken is spicy enough to make my 18-month-old cry despite them saying it was the non-spicy option of all the meat. The employee that prepared our food was lovely, but the line was slow to move. No changing table in the bathroom, but they do have a high chair that we had to thoroughly clean before putting our child in it.

Awesome customer service. Far beyond any other Chipotle I have ever visited. They informed me about options and helped me with app. Bravo and it's rare to have a team of positive and supportive members. Must have a solid manager.